Customer stories

Operations teams that run without the backlog.

400+ midmarket companies in logistics, manufacturing, and commerce use Silkroute to automate the work that used to sit in spreadsheets and inboxes.

400+
Paying companies
$7.3M
Throughput since launch
99.4%
Extraction accuracy
1h
Avg. time to first workflow
Trusted by operations teams at
Meridian Freight
Castlebrook Mfg.
Thornfield Commerce
Atlas Distribution
Irongate Foods
Westport Fulfillment

Real workflows. Measured results.

Logistics
Meridian Freight Co.
Third-party logistics · Chicago, IL

"We were processing 400 supplier invoices a month by hand. Two people, five days each cycle. Silkroute turned that into a 20-minute audit."

94%
Reduction in processing time
$180k
Annual ops cost saved
0
Mismatched invoices in Q1

Before Silkroute, my team spent Monday to Wednesday every week reconciling invoices. Now they spend Monday morning reviewing what the agent flagged and the rest of the week doing actual operations work. It is a different job.

R
Rachel Okonkwo
VP of Operations · Meridian Freight Co.
Workflow route
Gmail TRACE NetSuite Slack QuickBooks
Manufacturing
Castlebrook Manufacturing
Industrial components · Bengaluru, KA

"Our purchase order volume doubled after we landed two new enterprise clients. We didn't hire anyone. The agents scaled with us."

PO volume handled without new headcount
$0.03
Average cost per document processed
14 min
Avg. PO to NetSuite reconciliation

We had a moment in October where two contracts landed in the same week and our ops lead said, 'I'm not sure we can handle this.' We turned on Silkroute for purchase order reconciliation that Friday. By Monday it had processed 60 POs. Nobody noticed anything had changed which is exactly the point.

A
Arjun Mehta
COO · Castlebrook Manufacturing
Workflow route
Email / PDF TRACE NetSuite Shopify Slack
Commerce
Thornfield Commerce
Multi-channel retail · Chicago, IL

"Our returns rate was 12%. We thought it was a product problem. Silkroute showed us it was a fulfilment data mismatch. That alone paid for two years."

−8%
Returns rate after reconciliation fix
3
Channels reconciled automatically daily
100%
Month-end close on time since go-live

We sell on Shopify, Amazon, and through a wholesale channel. Each one had its own reporting, its own naming conventions, its own export format. Reconciling them was a full week every month. Silkroute does it every night. I found out about the fulfilment mismatch because the agent flagged an anomaly on day three.

S
Sophie Winters
Head of Operations · Thornfield Commerce
Workflow route
Shopify Amazon TRACE QuickBooks Slack

"The thing that surprised me most was how fast setup was. We described the workflow in plain English and it was running that evening."

D
David Park
Director of Finance Ops
Atlas Distribution

"We process handwritten packing slips from three different warehouses. I was told no tool could handle that. TRACE read them all."

M
Maria Santos
Supply Chain Manager
Irongate Foods

"Our auditor asked how we could prove a specific reconciliation happened six months ago. I pulled the full TRACE audit trail in 30 seconds."

T
Tom Hargreaves
CFO
Westport Fulfillment

What actually changes when operations runs itself.

87%
Reduction in manual data entry across active workflows
Median across 400+ customers
3.2×
Increase in document volume handled without added headcount
Year-over-year, cohort avg.
$0.04
Average cost per completed workflow execution
Including extraction, routing, escalation
1 day
Median time from sign-up to first live workflow in production
No engineering required

Your operations team is next.

Join 400+ companies that have stopped moving data by hand. First workflow live in a day. No engineering required.